Support

Need help with Note AI - Genius Note Taker? Email furiaappstudio@gmail.com and a real person will answer, usually within 1–2 business days (Monday to Friday).

To get a useful answer on the first reply, include:

• Your app version (Settings → About) and device model.
• The date and title of the meeting involved.
• What you expected, and what happened instead.

Getting started #

How does Note AI work? #

Start a recording before the meeting — put the phone or laptop in the middle of the table for an in-person meeting, or record the audio of your online call. When you stop, Note AI uploads the audio, separates the speakers, writes the transcript, and produces a summary with decisions and action items. You can then ask questions about the meeting and get answers that cite the moment they came from.

What languages does it support? #

Note AI handles many languages and is tuned most deeply for Vietnamese; English is fully supported. Set the meeting language before you record — the engine that transcribes best differs by language, and picking the right one noticeably improves accuracy.

Does it work offline? #

Recording works offline — the audio is saved on your device. Transcription and AI analysis need an internet connection, and start automatically once you are back online.

Recording quality #

The transcript has the wrong words, names or numbers #

Automatic transcription is affected by microphone distance, background noise and people talking over each other. What helps most:

• Put the device in the middle of the table, face up, away from air-conditioning and projectors.
• Set the correct meeting language before recording.
• Add the names of participants so speaker labels are right.
• For an online meeting, record from the device that is playing the call audio.

You can correct any transcript by hand, and the summary can be regenerated after you fix it.

Speakers are mixed up or merged #

Speaker separation struggles when two people have similar voices or sit close to one shared microphone. Rename or split the speakers in the transcript view — Note AI will use your correction for the rest of that meeting.

My recording is silent or very quiet #

Check that Note AI has microphone permission (iOS: Settings → Note AI → Microphone; Android: Settings → Apps → Note AI → Permissions), that no other app was holding the microphone, and that a Bluetooth headset was not capturing the audio instead. A recording with no audible speech will not produce a transcript.

Processing is stuck or failed #

Long meetings take longer than short ones — a one-hour recording usually finishes within several minutes of upload. If it is still stuck after that, check your connection, then reopen the app. If it fails twice, email us with the meeting title and date and we will look at the job on our side.

Account and subscription #

How do I manage or cancel my subscription? #

• iOS: Settings → your name → Subscriptions → Note AI.
• Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Note AI.

Deleting the app does not cancel a subscription.

How do I restore a purchase on a new device? #

Sign in with the same account, then use Restore purchases in the app's subscription screen. The store must be signed in with the account that made the original purchase.

How do I get a refund? #

Refunds for in-app purchases are handled by Apple and Google under their own policies — request them at reportaproblem.apple.com or via Google Play → Order history. Tell us if you get stuck; we will back up your request.

How do I delete my account or my data? #

See Delete your account and data for the in-app steps and the email route. Deletion is permanent.

Privacy questions #

Are my meetings used to train AI? #

No. Our AI providers are contractually barred from training on your audio, transcripts or prompts. See the Privacy Policy.

Who can see my meetings? #

Only you, unless you share a meeting or belong to a workspace where a meeting is shared. Workspace owners can access meetings that belong to their workspace.

Do I need consent to record a meeting? #

Often, yes — it depends on your jurisdiction, and it is your responsibility. Tell participants that the meeting is being recorded and transcribed by an AI assistant before you start.

Bugs and feature requests #

Send them to furiaappstudio@gmail.com. Bug reports with an app version, a device model and a screenshot get fixed fastest. We read every feature request, and the ones that keep coming back get built.

Support hours #

We review requests Monday–Friday and aim to reply within 1–2 business days. Requests about billing or data deletion are handled first.